Process mining: a research agenda

Process mining: a research agenda

Enterprise information systems support and control operational business processes ranging from simple internal back-office processes to complex interorganizational processes. Technologies such as WorkflowManagement (WFM), Enterprise Application Integration (EAI), Enterprise Resource Planning (ERP), and Web Services (WS) typically focus on the realization of IT support rather than monitoring the...

Data Mining in Health-Care: Issues and a Research Agenda

"Intelligent" Tools for Workflow Process Redesign: A Research Agenda

Although much attention is being paid to business processes during the past decades, the design of business processes and particularly workflow processes is still more art than science. In this workshop paper, we present our view on modeling methods for workflow processes and introduce our research aiming for the development of an “intelligent” software tool for workflow process redesign. This ...

Cost-Aware Business Process Management: A Research Agenda

Organisations are constantly seeking cost-effective improvements for their business processes. Business process management (BPM) provides organisations with a range of methods, techniques and tools for analysing, managing, and optimising their business operations. However, BPM initiatives within organisations tend to focus on investigating time and resource utilisation inefficiencies, rather th...

Process Modeling Quality: a Framework and Research Agenda

Business process modelling is widely practiced within organizations to achieve a variety of purposes, such as documentation or workflow implementation. Only recently insights have begun to appear into the factors that influence the quality of a business process model, e.g., with respect to its error-proneness or understandability. Still lacking is an understanding of how such insights can be or...